The Modern Company
At The Modern Company, we take pride in providing quality handmade and personalized products. We want every customer to be satisfied with their purchase. Please review our return and refund guidelines before placing an order.
Because our personalized pet collars are handmade specifically for each customer, we do not accept returns or exchanges for changes of mind, incorrect sizing selections, or customer-provided personalization errors.
Please carefully review your pet's measurements, spelling, colors, and customization selections before completing your purchase.
If your order arrives damaged, defective, or different from what you ordered due to an error on our part, we will gladly work with you to provide a replacement or appropriate refund at no additional cost.
Unused and unopened non-custom products, including eligible grooming products, phone straps, necklaces, and bracelets, may be returned within 14 days of delivery.
Returned items must be in their original condition and packaging.
For hygiene and safety reasons, opened or used grooming products cannot be returned for a change of mind.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.
Include your order number, a description of the problem, and photographs when possible.
We will review the issue and work toward a fair resolution, which may include a replacement or refund.
Custom orders may be canceled before production begins. Once a personalized item has entered production, cancellation may no longer be possible unless required by applicable law.
For other products, please contact us promptly if you need to cancel an order.
Once an eligible return is received and inspected, approved refunds will be issued to the original payment method.
Refunds typically take 5–10 business days to appear after processing, depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable for discretionary returns. If an item is defective or we made an error, we will cover appropriate return or replacement shipping costs.
If we cannot ship your order within the promised timeframe, we will contact you with the available options, including cancellation and a refund in accordance with applicable law.
If you have any questions or concerns about your order, please contact us through the Contact Us section of our website.
Website: www.themoderncollar.com
We appreciate your support of our family-owned business and thank you for shopping with The Modern Company.
This policy does not limit any rights customers have under applicable consumer-protection laws.